Shipping policy

At Oracle Tile & Stone, we work to process and ship your order as quickly and safely as possible. Please review the information below before placing your order.

Order Processing

Most orders are processed within 1–3 business days after payment has been received.

Processing times may vary depending on:

  • Order volume

  • Product availability

  • Order verification

  • Custom or special-order items

  • Holidays or peak business periods

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods

We ship throughout the United States using trusted carriers based on the size and weight of your order.

Small Parcel Shipments

  • UPS

  • FedEx

  • USPS

Small parcel shipping is typically used for samples and smaller orders.

LTL Freight Shipments

Larger orders are shipped via Less-Than-Truckload (LTL) freight carriers to ensure safe transportation of heavy stone products.

Freight deliveries are generally made curbside unless additional services are requested and arranged prior to shipment.

Shipping Rates

Shipping costs are calculated during checkout based on your order, destination, and selected shipping method.

Freight shipments may require additional review for oversized, remote, or commercial deliveries. If additional charges apply, our team will contact you before shipping your order.

Delivery Times

Estimated delivery dates provided during checkout are estimates only.

Once your order leaves our warehouse, delivery schedules are controlled by the shipping carrier. While we work with reliable carriers, Oracle Tile & Stone cannot guarantee delivery dates or accept responsibility for carrier delays caused by:

  • Weather

  • Traffic

  • Mechanical issues

  • Carrier network delays

  • Natural disasters

  • Other events outside our control

If your project has a strict deadline, we strongly recommend selecting an expedited shipping service when available or contacting our sales team before placing your order.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Please allow up to 24 hours for tracking updates to appear on the carrier's website.

Inspect Your Shipment

Please inspect your shipment immediately upon delivery.

If you notice visible damage to the packaging or products:

  • Take photos before opening the shipment whenever possible.

  • Keep all original packaging.

  • Contact support@oracletiles.com immediately with your order number and photos.

Prompt reporting helps us investigate the issue and file claims with the carrier when applicable.

Delivery Responsibility

The customer is responsible for ensuring that the shipping address provided at checkout is accurate and that the delivery location is accessible for the selected shipping method.

Additional fees resulting from incorrect addresses, refused deliveries, storage charges, re-delivery attempts, or address changes after shipment may be the customer's responsibility.

Missing or Delayed Shipments

If your tracking information has not updated for several business days or you believe your shipment has been lost, please contact support@oracletiles.com. We will work with the carrier to investigate and help resolve the issue.

Questions?

If you have any questions regarding shipping, freight deliveries, or expedited shipping options, please contact us.