Buying Guide

How to Buy from Oracle Tile & Stone

Whether you're purchasing for a home renovation, commercial project, or ongoing business, Oracle Tile & Stone makes ordering premium natural stone simple and convenient.

This guide explains how our purchasing process works for both retail and trade customers.

Retail Customers

Retail customers are welcome to browse and purchase directly through our website without creating a Trade Account.

Creating a customer account is optional but recommended. By signing in with your email address, you can:

View your order history
Track current orders
Save your shipping information for faster checkout
Manage your account information

Retail pricing is displayed throughout the website, allowing you to shop online anytime.

Trade & Wholesale Customers

Qualified contractors, builders, designers, retailers, fabricators, distributors, and other industry professionals can apply for an Oracle Tile & Stone Trade Account.

Approved Trade Account members receive access to exclusive wholesale pricing available only after logging into their account.

To access wholesale pricing:

Complete the Trade Account application.
Our team will review and verify your business information.
Once approved, you'll receive a confirmation email.
Sign in to your Trade Account to view wholesale pricing and place orders online.

Wholesale pricing is only visible to approved Trade Account members.

Requesting a Quote

Need pricing for a large project or bulk order?

Our sales team is happy to prepare a customized quote based on your project requirements, material quantities, and delivery location.

You can request a quote directly through our website, and we'll respond with pricing, availability, and shipping options.

Ordering Samples

We recommend ordering samples before purchasing larger quantities whenever possible.

Natural stone is a product of nature, and each piece is unique. Samples allow you to evaluate the color, veining, texture, and finish before placing your full order.

Please note that samples are intended to represent the general appearance of the material and may not exactly match every piece in a production lot.

Product Availability

Our website is regularly updated to reflect available products. However, inventory may change due to ongoing sales and incoming shipments.

If you're ordering for a time-sensitive project or require a large quantity, we recommend contacting our team to confirm current availability before placing your order.

Shipping & Delivery

Small orders and samples typically ship via USPS, UPS, or FedEx.

Larger orders are shipped on pallets using LTL freight carriers.

Most in-stock orders are processed within 1–3 business days. Delivery times vary depending on the carrier and destination.

For complete shipping information, please visit our Shipping Policy and Freight Information pages.

Returns

Eligible products may be returned within our published return period, subject to our Return & Refund Policy.

Because natural stone is a unique material, variations in color, veining, pattern, and shade are normal characteristics and are not considered defects.

We encourage customers to review our Return & Refund Policy before placing an order.

Need Assistance?

If you have questions about products, ordering, freight shipping, Trade Accounts, or project pricing, our knowledgeable team is here to help.

Frequently Asked Questions

Do I need an account to place an order?

No. Retail customers can check out as guests or create a customer account to manage their orders.

Who can apply for a Trade Account?

Qualified contractors, builders, designers, architects, retailers, fabricators, distributors, and other industry professionals are welcome to apply.

When will I see wholesale pricing?

Wholesale pricing becomes available after your Trade Account has been approved and you are logged into your account.

Can I request a quote before ordering?

Yes. We encourage quote requests for commercial projects, bulk purchases, and customers seeking project pricing.

Do you ship nationwide?

Yes. We ship throughout the United States using parcel and LTL freight carriers, depending on the size of your order.