Orders & Accounts
No. Retail customers can place orders as guests or create a customer account to track orders and view order history.
A customer account allows you to:
- View order history
- Track current orders
- Save shipping information
- Manage your account details
- Reorder products more easily
A Trade Account is available to qualified industry professionals and provides access to exclusive wholesale pricing and additional trade benefits.
Complete the online Trade Account application. Our team will review your information and notify you once your application has been approved.
Wholesale pricing becomes available after your Trade Account has been approved and you are logged into your account.
We welcome applications from:
- Contractors
- Builders
- Architects
- Interior Designers
- Tile Dealers
- Kitchen & Bath Showrooms
- Property Managers
- Commercial Purchasing Teams
- Other qualified trade professionals
Products
No. Natural stone is formed by nature, so every tile is unique. Variations in color, veining, shade, texture, and pattern are expected and are not considered defects.
Not necessarily. Product photos represent the general appearance of the material. Natural variations are part of the beauty of genuine stone.
Yes. We recommend ordering samples whenever possible before purchasing larger quantities.
Yes. Blending tiles from multiple boxes during installation helps create a more natural and balanced appearance.
Ordering
Absolutely. We provide quotes for residential projects, commercial jobs, and bulk purchases. Fill the from here.
Yes. Depending on the product and order quantity, volume pricing may be available.
If your order has not yet shipped, please contact us as soon as possible. We'll do our best to accommodate your request.
Most in-stock orders are processed within 1–3 business days.
Shipping & Delivery
Smaller orders are shipped via UPS, FedEx, or USPS.
Larger palletized orders ship via LTL freight carriers.
Yes. We ship throughout the United States.
Delivery times depend on the carrier, destination, and shipping service selected during checkout.
No. Once an order leaves our warehouse, delivery schedules are managed by the shipping carrier. If your project has a strict deadline, please contact us before ordering or select an expedited shipping option if available.
Yes. Please inspect your shipment immediately upon delivery and report any visible damage as soon as possible.
Take photos of the packaging and damaged products, then contact support@oraclestone.com immediately so we can assist with the claim process.
Returns
Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy and applicable restocking fees.
No. Samples are non-returnable.
No. Custom-made, fabricated, and special-order products cannot be returned.
Unless the return is due to our error, customers are responsible for return shipping costs.
Installation
Yes. We strongly recommend using an experienced tile installer familiar with natural stone.
Absolutely. Inspect all materials before installation. Do not install products you believe are damaged or incorrect.
Many natural stone products benefit from sealing. Requirements vary depending on the stone type, finish, and installation area.
Care & Maintenance
Use a pH-neutral cleaner specifically designed for natural stone.
No. Acidic and harsh cleaners may damage natural stone and should not be used.
Sealing frequency depends on the type of stone, finish, location, and daily use. Follow the sealer manufacturer's recommendations.
Commercial & Bulk Orders
Yes. We supply natural stone for commercial, hospitality, multifamily, retail, and residential developments.
Yes. We regularly fulfill bulk and palletized orders throughout the United States.
Depending on order size, destination, and product selection, reduced freight rates may be available.
Need More Help?
If you have additional questions about our products, Trade Accounts, shipping, or your order, our team is happy to assist. You can send us a message by filling out the form below.